chatwoot
https://github.com/chatwoot/chatwoot
Ruby
Open-source customer engagement suite, an alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬
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Help out
- Issues
- feat(sla): allow choosing which admins are alerted on breach
- feat(whatsapp): report every source id a contact has in the inbox (BSUID)
- feat: move WhatsApp campaign create and edit to a full page
- fix: prevent reopening resolved conversations from widget
- feat(whatsapp): expose BSUID in agent bot webhook payload
- feat(whatsapp): expose the business scoped user id to integrations
- feat(telegram): track business connection state
- Built-in Help Center Live Chat does not apply Expanded Bubble / launcher settings
- Inbound reply silently discarded when `reply+<uuid>@` is in `Cc` rather than `To`
- feat: back off IMAP fetch for repeatedly failing inboxes
- Docs