chatwoot
https://github.com/chatwoot/chatwoot
Ruby
Open-source customer engagement suite, an alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬
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- Issues
- ConversationReplyEmailJob: Redis key deleted after deliver_later - worker kill causes double email delivery, Redis error suppresses emails for up to 1 hour
- contacts: phone_number has model-only uniqueness validation but no DB unique index - concurrent contact creation silently produces duplicates
- conversations: unscoped source_id fallback + AgentBot policy bypass allows cross-account conversation creation
- security: Slack webhook endpoint unauthenticated - wrong base controller, no signing-secret check, allows anonymous invocation of stored Slack OAuth tokens
- feat: navigate between a contact's conversations from the thread
- Allow reordering of custom attributes
- fix: guard conference/token against non-Twilio-voice inboxes
- fix: guard Channel::Telegram#process_error against a non-Hash response body
- feat(custom-attributes): allow reordering custom attribute definitions
- feat: add AI conversation reply takeover
- Docs