chatwoot
https://github.com/chatwoot/chatwoot
Ruby
Open-source customer engagement suite, an alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬
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Help out
- Issues
- The assignment of agents and channels does not work
- There are missing emoticons
- Feature Request to add chatwoot directly install in plesk apps
- DialogueFlow app integration fails to load credentials
- [CW-1933] Be able to drill down to specific tickets based on the reports
- [CW-1932] Automation based on SLA rules for escalation
- [CW-1931] Draft through API both for cross device support but also for automated drafting of conversation
- [CW-1981] Making ChatWoot more accessible a a Vultr One click Installation
- [CW-1983] Ignore instagram event for reaction
- Live Video Chat
- Docs