chatwoot
https://github.com/chatwoot/chatwoot
Ruby
Open-source customer engagement suite, an alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬
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Help out
- Issues
- Let user choose where to have Conversation continuity rather than forcing email option
- Presence Update Event on websocket reports removed agents from the inbox
- See live users visiting the site, allowing for realtime interacting with them (proactive chat)
- feat: Ability to trigger campaigns for existing users with a conversation
- Enhancement: HMAC Verification doesn't utilise timestamp to prevent spoofing
- Push notification failing for web/mobile
- Forward option needed in Email Inbox
- bug: Deleting an agent creates unassigned by 'admin' messages
- [CW-2583] Help Center Release Chores
- bug: Reconnecting Slack breaks integration (from past conversations)
- Docs